1. What is a download?
2. How do I download the audio files?
3. How long will it take to download?
4. What file formats do GraphicAudio downloads come in?
5. What is the difference between the zip file and large file versions of the audio book?
6. What is Digital Rights Management?
7. Where do I find the Windows Media Player?
8. I was prompted to perform a 'Windows Media Player Security Upgrade'. What is this?
9. How do I obtain licenses for the audio book files?
10. What portable devices can these files play on?
11. Why won't my audio play?
12. Do I have to pay for each file of the book?
13. Can I re-download a file if it gets erased?
14. How long does my license last?
15. Can I burn my downloaded files onto a CD?
16. I'm trying to burn a CD and the wma will not fit. What should I do?
17. How do I copy the audio books to a portable device?
18. Can I listen to my downloaded files on a Macintosh?
19. What about refunds?
20. What is a Zip file?

1. What is a Download?
Downloading is a term used to describe the transfer of electronic data between two computers or similar systems. In this sites case, it refers to an audio file or zip file which is transferred from our server to your computer.

2. How do I download the audio files?
To download, you will click the right button of your mouse on the file name and select "Save File As". After you choose to Save the file, you will be presented with another window that asks where you want to save the file. Before you click "Ok" to save the file to your disk, you should be aware of where the file will be saved and what it is called. The default location for saving the file may be within several subfolders. We recommend placing the files on your Desktop, then transferring them to a specified folder when the files are completed.

3. How long will it take to download?
This will vary greatly depending on what kind of Internet connection you have. If you have a broadband connection it should take approximately 15-60 minutes to download the zip file or large wma file.

4. What file formats do GraphicAudio downloads come in?
We offer downloads in the Windows Media Audio or WMA file format. WMA's play on compatible devices such as the Creative Zen, SanDisk Sansa, iRiver Clix and many more players with the "Certified for Windows Vista" logo.

iPod Users: If you have an iPod, we suggest purchasing our CDs or MP3-CDs instead of our WMA downloads, which are not compatible. If you want to download the wma files, you could burn them to Audio CDs and import the CDs back into iTunes.

5. What is the difference between the zip file and large file versions of the audio book?
We provide two options for downloading our audiobooks, a zip file option and one large wma file. The zip file version of the audio books contain split sections of the full audio book and include a playlist (.m3u) and front cover artwork (png). We recommend downloading the zip file version if you plan on burning the content to audio CDs, because the large wma file version will not fit on one audio cd. With the "large" version, you can download the entire audio book as one audio file. Most of the audio files are encoded at 96kbps WMA. The downloads are between 150 to 300 megabytes in size and each audio book is roughly five to eight hours in length.

6. What is Digital Rights Management?
Digital rights management, or DRM, is a technology used by content providers to control how the digital media files you obtain from them are used and distributed. A file that is protected with DRM requires media usage rights to be delivered with the file. The media usage rights define how the protected file can be used. We allow download customers to authorize the audiobook purchases on up to 3 computers. We also allow the following:

•	The right to play the files on your computer an unlimited number of times
•	The right to sync the files to a compatible portable media device
•	The right to burn the files to audio CDs

More information on DRM can be found here or here.

7. Where do I find the Windows Media Player?
The Windows Media Player can be downloaded on the Microsoft website. The protected audio files work with version 9 or above, so you might need to download the new player if the audio does not work. If your computer does have the Windows Media Player 9 or above and you try to play the audio book, it will begin the Digital Rights Management authorization process. In simple terms, the audio file you have just downloaded is locked, and you must purchase the key.

To find out which version of the Windows Media Player you have on your computer, open up the player, select 'Help' and then 'About'.

8. I was prompted to perform a 'Windows Media Player Security Upgrade'. What is this?
The Windows Media Security Upgrade is a one-time process that must be performed (on Windows XP) before Microsoft Windows Media Player will allow any copyright-protected files to be played. A security measure, the security update identifies the copy of Windows Media Player with the computer on which the Player is being used. The first time that Windows Media Player attempts to open a protected file, it will alert the user that a Security Update must be performed before the file may be opened. The update takes just a few moments.

9. How do I obtain licenses for the audio book files?
When you download content and try to play it, there will be a "Media Usage Rights Acquisition" window that pops up regarding the license. By default, if you play a protected media file that requires a license, the player will attempt to obtain the license for you automatically. To obtain licenses for this content you will be required to create a new account or sign in with your existing download account. Then you will be able to purchase the license for the audio book title.

10. What portable devices can these files play on?
There are a growing number of players that now support the protected WMA format. A complete list of supported players can be found at the "Certified for Windows Vista" website.

1. Click the Burn tab, click the arrow below the Burn tab, and then click Audio CD, as shown in the following screen shot.
   
2. Insert a blank CD-R disc into the CD burner.
3. If you have multiple CD burners installed on your computer and the burner you want to use is not the one selected, in the List pane above the playlist, click Next Drive, as shown in the following screen shot until the CD burner drive you want is selected.
   
4. To add the audiobooks or playlists from your Player library, drag them from the Details pane to the List pane to create a list of songs to burn.
   If you need to clear the List pane before beginning to build your burn list, click the Clear List pane button .
   The Player typically calculates how many minutes and seconds of empty space remain on the disc after each part is added to the burn list, as shown in the following screen shot.
   To add a file that is on your computer but not in your library, right-click the file and then click Add to Burn List.
5. If you have selected more files than can fit on one CD, you can either burn all of the files to multiple CDs or choose to remove files until they all fit on one CD. To do this, right-click the file you want to remove, and then click Remove from List, as shown in the following screen shot. Keep doing this until the files will fit on one CD. Note that removing files from the burn list will not delete the affected files from the library.
   
6. In the list, drag files up or down to arrange them in the order that you want them to appear on the CD. If you have chosen to burn more than one CD at once, make sure that the files are ordered so that they will be burned to the CD you want.
7. At the bottom of the List pane, click Start Burn.
8. If you are burning multiple CDs, insert a blank CD when the first one has finished burning, and then click Start Burn. Repeat this step until you have finished burning all of the CDs.
   As the CD is burned, you can check its progress in the burn list.

19. What about refunds?
Since you can preview any title ahead of time, and the audio is electronically transferred, there are no refunds. All sales are final as there is no way to return the merchandise. If you find a flaw with an audio file, let us know immediately and we'll make sure it gets corrected.

20. What is a Zip file?
ZIP is a popular archive format widely used on the Internet. After you have downloaded a ZIP file, you need to unpack its contents in order to play the audiobook content.

Procedure to download and unzip files using Windows

1. The first step is to download the zip file to your computer hard drive. (How do I download?)
2. Right click on the zip file and select "Extract All".
3. In the window that opens, click Extract all files. The Extraction Wizard opens.
4. Click Next.
5. In the Select a Destination panel, select the location where you want the folder to be placed, for example, the Desktop. Click Next.
6. In the Extraction Complete panel, select Show extracted files.
7. Check Finish. The unzipped files appear in a new window.
   
   Visit About.com to watch a video on how to unzip a file.
   There is also software that can decompress a zip file, such as 7-Zip, WinZip or Stuffit.
   For more information on zip files visit Wikipedia.

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