Language:

Currency:

VAT Mode:

1. What audio formats can I purchase the audio books in?
We offer Audio CD's, MP3 CD's and Windows Media Audio downloads.

2. What is a MP3 CD?
MPEG-1 Audio Layer 3, more commonly referred to as MP3, is a popular digital audio encoding and lossy compression format, designed to greatly reduce the amount of data required to represent audio, yet still sound like a faithful reproduction of the original uncompressed audio to most listeners. The majority of our MP3 CD's are encoded as 192kbps files and contain approximately 15-20 tracks. The entire audio book is contained on one CD. They will play in most of the newer CD/DVD player systems and portable media players.

3. Can I listen to a sample of the audio before I decide to make a purchase?
Yes, you can listen to a sample of any audio production on our site. Just click the play button on the flash player on the product page or download the audio sample via the link. The samples are 5-10 minutes in length.

4. How long does it take to receive an audiobook?
Once the purchase is completed, orders will be shipped within 24-48 hours. In most cases the orders are shipped the same day. The order can be sent via UPS Ground, UPS 3 Day Select, UPS 2 Day Air, UPS Next Day Air or USPS Priority Mail. If you choose Air service, please note that any order placed after 3pm may not be shipped until the following business day. Orders placed on Friday or during the weekend may not be processed for shipment until the next business day (usually Monday morning unless it falls on a holiday and the main office is closed). Deliveries via UPS do not occur on Saturdays.

Once the order is shipped, our store will automatically email you the UPS tracking number so you can track your order and find out when it will arrive. The USPS Priority Mail option does not provide tracking information.

5. How do I change my email address or mailing/billing address?
Once you log in, you may change your information in the account section. You can store multiple shipping and billing addresses.

6. Do you ship to PO Box addresses?
We recommend choosing the United States Postal Service (USPS) Priority Mail during checkout, because UPS does not ship to PO Box addresses.

7. Do you serve countries other than United States?
International customers can purchase GraphicAudio in the International Downloads category.

We ship orders to the United States and Canada only. Customers are responsible for payment of duties and taxes to Canada. For more information on UPS duties and taxes please visit UPS.com.

8. What if my audio books arrive damaged/unplayable?
Please read our Return Policy, then contact us to report the problem and let us know which disc is damaged. We will ship you a replacement of the same title promptly. If the entire book was damaged, we will arrange for you to ship it back and we will send you a replacement of the same title.

9. Are cassettes still available?
Cassettes are no longer available as of November 1, 2006.

Our recommendation for you would be a Cassette Adaptor. You can connect a portable media player or cd player to the 1/8" input. It has much better sound quality than an FM modulator and you won't have to replace your current head unit. In addition, Truck Stops and Travel Centers as well as retail outlets such as Radio Shack and Best Buy carry inexpensive Cassette Adaptor Solutions.

Your other alternative is to buy a new CD player head unit. Most of the new units released have a built in data buffer where jumping and skipping CDs are long gone. And we can't forget about the number one difference you will see when you switch to CDs, MP3s or WMA Downloads. Sound quality. The sound quality of the explosions and gun shots is drastically better on digital formats as I'm sure you are aware of. We hope this information helps you in your switch.

10. Can I return a damaged cassette for a CD?
No, we do not accept damaged cassettes.

11. When will Deathlands 30-42 be available?
Deathlands 30 to 42 will be released in the near future. You can download or request to be mailed a current Catalog here.

12. How do I contact GraphicAudio?
Visit the Contact Us page for our address, phone number, email and contact form.

13. Where can I purchase GraphicAudio on the road?
Our products are available at truck stops and travel centers all across North America. Petro , Loves , TA and Pilot are just a few of the major truck stops where you will find our products.

14. How do I download and play the WMA files?
Please visit our WMA Download Guide where you can view tutorials and read the Frequently Asked Questions.

15. How do I use the product browser on the front page?
The products can be flipped by clicking on a specific image in the stack or scrolling the mousewheel. You can simply double click on a cover to go to the product page.

16. Why do some of the website images on the top of the site look weird?
Some of the images are transparent png files which do not display properly on very old browsers. Please make sure you are using the latest internet browsers such as Internet Explorer 7 or Mozilla Firefox.

1. What credit cards do you accept?
We accept Visa, Mastercard and American Express.

2. If I don't have a credit card, are there any other forms of payment you accept?
We also accept checks or money orders. You will have to mail us an order form and payment. You can download and print the order form found on the Catalog page.

3. How do I change my credit card information?
We do not store credit card information in the database, so you will enter your card information each time you make a purchase.

4. Do I get charged tax?
Only orders in the state of Maryland must pay applicable taxes.

5. How much does shipping cost?
Shipping is automatically calculated prior to submitting your payment information. Simply add items to your cart and proceed to the checkout where you will be offered shipping method choices and their prices.

6. How do I use a discount code?
After adding items to your cart and checking out in the shopping cart you'll see a box where you may enter your discount code. If you have a problem using the coupon code, please check to see that the offer has not expired or has some restrictions. If you continue experiencing problems, please contact us.