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Shipping & Return Policy

CD Shipping Policy
Once the purchase is completed, CD orders will be shipped within 48 hours on Monday through Friday.
 
In most cases the orders are shipped the same business day (Monday through Friday only). The order can be sent via USPS. If you choose Air service, please note that any order placed after 12pm EST may not be shipped until the following business day. Orders placed on Friday or during the weekend may not be processed for shipment until the next business day (usually Monday morning unless it falls on a holiday and the main office is closed).
 
USPS Priority Mail is the fastest shipping option and will arrive 1 to 3 business days after it's shipped. USPS Media Mail Parcel is the least expensive shipping option we offer, but it will take 2 to 8 business days depending on how far away you live from Rockville, Maryland.
 
Once the order is shipped, our store will automatically email you the shipment tracking number so you can track your order and find out when it will arrive.
 
Please note: there is a $2.00 handling fee included in the shipping cost.
 
Duties & Customs - Canada
You may be subject to import duties and taxes, which are levied once the package reaches your country. Additional charges for customs clearance must be borne by you; we have no control over these charges and cannot predict what they may be. Customs policies vary widely from country to country; you should contact your local customs office for further information. Additionally, when ordering from GraphicAudio.net, you are considered the importer of record and must comply with all laws and regulations of the country in which you are receiving the goods.

Digital Download, Access App and USB Flash Drive Return Policy

Zip Downloads, Access App and USB Flash Drive purchases are not returnable or refundable. Since you can preview any title ahead of time, and the audio is electronically transferred, there are no refunds. All sales are final as there is no way to return the product. If you find an error with an audio file, please let us know immediately and we'll make sure it's corrected.

It is your responsibility to back up your zip download purchases on your hard drive. Purchased content will generally continue to be available in your account, but may become unavailable due to potential content provider licensing restrictions or other reasons and The Cutting Corporation will not be liable to you if GraphicAudio® content becomes unavailable for further download.


CD Return Policy
  • CDs purchased from GraphicAudio.net can be returned within 30 days of shipment.
  • CDs must be unopened and still in their original plastic wrap.
  • Defective CDs will be exchanged for the same CD title.
  • Shipping charges you paid when you placed the order are non refundable.
Just contact us with your order number, the titles you wish to return, and the reason for returning the product. We will send you an email with the instructions for returning the product. The GraphicAudio online store does not accept returns for products that were not purchased from this website. 
 
If you have a bad disc and purchased the CDs new from our website or from one of our authorized resellers, then please send us a cd replacement request at: Support Request. We do not send replacement CDs if you purchased the item used from a auction site or used book store. Please return defective used cd items to the seller you purchased it from. Thank you.